Questions about Order Placing:
- Are the items authentic ?
All items listed by us are 100% Authentic. We do not sell any imitations, counterfeits, or knock offs. There are many unscrupulous and criminal enterprises on the internet dealing in fake merchandise. Footwearfancy.com proudly stands behind the authenticity of all its products. All of our merchandise is new and guaranteed to be authentic Footwearfancy.com is committed to providing our customers with the hottest trends in luxury fashion. Selling counterfeit products as the genuine article is a violation of federal law. All of our products are genuine and authentic.
- Who we are and what we sell ?
Our core philosophy is to provide our customers with the finest brands in the world at the best possible prices. Amazon has the best customer service and customer satisfaction in the retail world. The products being sold are backed by exceptional customer service. You can shop with confidence.
How do I pay for my purchase ?
Payment methods are contained in the Amazon website and will be displayed when you checkout from the shopping cart.
Do you accept international orders?
No. As of now we accept orders from Canada and United States residents only.
Can I pay over the phone?
No. currently we don't accept any payment over phone. Please visit our website to pick your favorite items and finish your payment online.
6. Is my payment on your site secure?
All online payments are safe and secured. Our website has created a secure transaction environment. The ordering system we used is the industry standard for encryption technology-to protect your personal information provided on our site. The encryption system provides you with security and peace of mind when your browser and local network supports the use of encrypted data transmissions.
7. What should I do if I am getting an error when I pay with my credit card?
Please check with your credit card company to verify that your card is in good standing, if your three orders or more did not go through, please contact us for assistance.
8. What would happen if my order did not go through but my credit card charged?
If you did not receive an order confirmation email within 24-48 hours, your order was not completed. If your credit card is charged for the unsuccessful order, we will return funds to your credit card account. The refund will appear on to your credit card account within 24-48 hours, depending your credit card company’s processing time. All successful orders that receive an order confirmation number and email will be charged when the item is shipped from our warehouse.
9. What can I do, if I cannot place an order successfully online?
Call the customer service for help.
Questions about Order Processing:
Are all your items in stock?
If a product is out of stock then it will be listed as out of stock however if it is not then after you have placed an order then you will receive an email telling you and your order status will be informed to you.
Can I change my order after my credit card is charged?
Please be advised that once an order has been placed and processed, it is difficult to make modification and cancelation. If you want to change your order, please click the button contact us. We shall do our best to accommodate your situation. But once your order has been shipped, the order cannot be changed or cancelled. It will be subject to refund policy of the vendor.
What are the shipping options and delivery timeframes for orders placed on this site?
The time for delivering depends on your location, the item(s) you ordered. Usually, we will arrange your shipment in 24 hours once your payment is cleared. There are several shipping methods. Shipping information will be displayed once you go through the checkout option of Amazon shopping cart.
4. How can I track my order?
You can check the status of your order at any time by going directly to the links provided by our customer service via email. Please note that you should have the order number and email address to track the order status. We will email the tracking number to you. Please note that carrier's website may not update the records and parcel status in time.
5. What should I do if my order never arrived?
Check the order confirmation email and subsequent order shipped email. Track the package by clicking on the link provided and if the order has been marked delivered and you did not receive it, contact the customer service and they will address the problem.
Questions about After-Sales:
1. How do I return a product purchased at this site?
We design our products to bring quality and performance to our customers' active life. We feel the same way about customer service. If you need to return or exchange an item, we will gladly make it happen. Items can be returned for a refund or exchange for any reason within 30 days of the date of receipt. This site reserves the right to make adjustments to the Return & Exchange Policy. Special circumstances may require partnership with corporate business partners. For more information, please contact our customer service.
2. How long will it take to process the exchange or refund?
Total time is composed of two parts. The first part is the processing time. This is the time from when your request of exchange or refund, plus our processing procedure. The second part is the actual shipping time. This is the time that it takes for the package to be exchanged and delivered to you.
3. Will I have to pay any additional fee for the exchange or refund?
Amazon refund or exchange policy will apply. Please refer to it at the time of making the purchase.